QIE Group Customer Support - Comprehensive Services and Solutions

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Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Quality Assurance Commitment: At QI ' E Group, we are committed to producing top-tier grain and oil machinery products that meet international standards and certifications. Our manufacturing process is aligned with the ISO9001:2000 quality management system certification, ensuring that both our product quality and operational processes set the benchmark in the industry. Should any product issues arise due to manufacturing defects, QI ' E Group will comply with all relevant laws and regulations, providing customers with complimentary repair or replacement options. 2. User Privacy Protection: We highly value and protect the personal information and privacy of our users. QI ' E Group adheres to relevant privacy protection laws, refraining from disclosing user personal information to third parties without explicit consent from the user, unless required by legal proceedings or in accordance with established partnerships governed by privacy protection agreements. 3. Policy for Returns and Exchanges: QI ' E Group provides a fair and transparent return and exchange policy. If a product sustains damage or experiences performance issues not caused by the user within the specified timeframe, customers are entitled to request a return or exchange according to our return and exchange procedures. The detailed terms for returns and exchanges outline the necessary steps, conditions, and timelines to ensure an efficient and just process. 4. After-Sales Service Commitment: We are devoted to delivering comprehensive after-sales support, including installation assistance, operational training, and technical guidance, enabling customers to fully benefit from our products and solutions. Customers can expect swift responses and expert guidance regarding any inquiries related to products or services via our service hotline or online customer support. 5. Legal Compliance Statement: QI ' E Group fully complies with all applicable laws and regulations in the countries where we operate, as well as adhering to the prevailing trade regulations in the global marketplace. Our business practices are rooted in ethical standards and legal requirements to maintain integrity and fairness in all transactions. 6. Policy Amendments and Updates: QI ' E Group reserves the right to revise and update this policy at any time. Users will be notified of any changes through our official website or other appropriate channels. Continued utilization of our services will be interpreted as acceptance of the updated policy by users. 7. Dispute Resolution Mechanism: In case of any disputes, QI ' E Group is committed to amicable negotiations for resolution. If a consensus is not reached, the dispute will be escalated to the relevant court within QI ' E Group's jurisdiction for judicial adjudication. We are dedicated to protecting our customers' interests and ensuring a fair and transparent dispute resolution process. This policy stands as an official declaration from QI ' E Group, emphasizing our commitment to professionalism and accuracy in our business operations while safeguarding the rights and interests of our customers.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise After-Sales Service Guidelines: 1. Warranty Service: 1. All products produced by QI ' E Group come with a one-year warranty period effective from the date of successful installation and commissioning. 2. Should any equipment fail or sustain damage due to inherent quality defects during the warranty duration, QI ' E Group is dedicated to offering complimentary repair or replacement services to the users. 2. Technical Support: 1. We provide support for product installation and commissioning to ensure proper equipment usage. 2. Comprehensive training is available for operation and technical consulting, allowing customers to grasp equipment performance and maintenance practices thoroughly. 3. Technical assistance can be accessed via phone, video, or email, ensuring swift responses to user inquiries and the resolution of technical issues. 3. Maintenance Services: 1. We promise a response time for maintenance services within 24 hours on business days while giving priority to urgent situations. 2. Only the cost of replaced parts will be charged if the damages are not caused by human error. 3. We offer regular inspections and maintenance services for equipment to ensure maximal operational stability. 4. Spare Parts Provision: 1. We deliver quick and efficient spare parts supply services to guarantee uninterrupted and stable equipment operation for our customers. 2. For discontinued or upgraded equipment, limited spare parts support and maintenance services are also available. 5. Response Time: 1. Upon receipt of a problem report, the QI ' E Group After-Sales Service Center will respond within 4 hours. 2. Actual response times might vary based on real conditions and regional distinctions to ensure expedient service delivery to users. 6. Additional Services: 1. Users are offered the option to enter into a maintenance service contract for regular equipment inspections and specialized maintenance assistance. 2. We provide consultation and implementation services for equipment upgrades and modifications designed to enhance production efficiency. 7. User Feedback: 1. A feedback system is implemented to collect user opinions and suggestions regularly. 2. We ensure the timely processing of user feedback to continuously improve customer satisfaction.

After-sales service

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Maintenance service

1. Immediate response and fault detection: QI ' E Group provides prompt customer support, facilitating rapid fault detection through phone or online communications to minimize equipment downtime. 2. On-site repair services: Our committed maintenance personnel are poised to reach customer locations swiftly to carry out repair and maintenance operations. 3. Remote monitoring and technical support: We provide real-time technical assistance by remotely monitoring the operational status of equipment to avert potential issues. 4. Parts availability: Our extensive inventory of spare parts allows for quick replacements, ensuring the stability and continuity of equipment functions. 5. Regular maintenance programs: We offer customized routine maintenance plans based on equipment usage to prolong service life and boost performance. 6. Training services: We conduct regular training sessions on equipment operation and maintenance to enhance the self-sustaining skills of the customer team, reducing long-term operational expenses. 7. System enhancements: We provide ongoing software and hardware upgrade services aligned with the latest technological advancements to keep your equipment at the cutting edge. 8. Transparent pricing: Our maintenance service pricing is clear with no hidden fees, promoting transparency and fairness in our offerings. 9. Commitment to quality: We strictly follow ISO9001:2000 quality management standards, ensuring reliable quality in all maintenance work and service delivery. 10. Innovative solutions: We continually advance our maintenance technologies and methodologies, presenting more effective solutions for fault resolution and equipment optimization.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

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